Created the video information stations that inform people entering the courthouse what courtrooms they belong, without further assistance from our clerk's. (2007)

Implemented the E-Pay system that lets you pay fines over the internet with a credit card. (2006)

Automated the Warrant Program. (2006)

Wrote several informational booklets and brochures to assist customers with their needs. (2005)

In partnership with the University of Illinois, facilitated a Historical Records Preservation Program. (2005)

Started participation in the nightly update of the Victim Impact Notification system. (2005)

Quarterly meetings with attorney's and judges to review quality control of office procedures and performance. (2005)

Automated many court forms - eliminated clerks manually completing forms thereby saving hours of court case preparation. (2005)

Developed one of the first Circuit Clerk websites in Illinois to allow for free download of forms, fee schedules, general information, etc. (2004)

Created the Attorney Look-Up System.  Law offices were charged a fee for information access.  The media was given access at no charge. (2004)

All forms (except multi-part forms) available on the internet for free. (2004)

Implemented a "green" recycling program for paper, printer cartridges, computers. etc. (2004)

Created the Circuit Clerk Investment Plan - now recommended by the Illinois Association of Court Clerks' for other counties to implement. (2003)

Wrote procedural manuals for the office. (2003)

Took over the responsibility for the "minute entries" that were previously created by court reporters. (2003)

Created a document imaging program.  Since the inception of the program - over 7 million documents have been captured. (2002)

Initiated various employee incentive programs that have boosted production and improved accuracy.  Such as flex time, school credit for work, get healthy programs, etc. (2002)

Installed the Voice Response Unit that allowed citizens to pay fines over the telephone.  This system was replaced by the website. (2001)

Helped raise the starting salary for employees from $12,000 to $18,000 - $21,000.  Money for the raises was generated through cost cutting measures, reduced number of employees, tec.  This has reduced employee turnover from 33% per year to just under 15%. (2001)  Continued to reduce employee turnover to 5% during fiscal year 2009.

Reduced incoming call durations from an average of 14 minutes down to 4 minutes (or less) through better training and automation  The office receives over 5,000 calls per week on average. (2001)

Created the VRU automated information system for child support information.  People can access their records 24 hours per day without a live operator. (2001)

Implemented the case Management System which assigns judges to court cases automatically. (2001)

Computerized courtrooms for the first time.  They are now more efficient. (2000)

We created collection programs to collect past-due fines and fees.  Well over $2 million dollars have been collected so far. (2000 - ongoing)

Instituted a passport office to provide the public an alternative to the U.S. Post Office.  The office has generated almost 1/2 million dollars in passport fees that were turned over to the general revenue fund. (1999)

The office was brought into compliance with ADA regulations.  Previously, physically challenged individuals had to wait along the wall for someone to wait on them.  Counters have been altered and computers are now available to provide equal access for everyone. (1999)

Created an outreach program that gives informational programs to civic groups, schools, etc.  Topics have included child support, record expungement, landlord rights/tenant rights, wills and other various topics. (1999 - ongoing)

Sangamon County was one of the first and remains one of a handful of counties that are able to automatically post child support payments from the State Disbursement Unit. (1999)

Instituted a program to preserve 19th century records. Record books dating back to the creation of Sangamon County were bound and protected for the first time.  This ongoing and very expensive program has been totally paid for with existing funds.  (1999 - ongoing)

Instituted a progressive discipline program for problem employees. (1998)

Instituted a quarterly evaluation program for all employees. (1998)

Began participation in the automated Disposition Reporting System to the Administrative Office of Illinois Courts. (1997)

Implemented a training program for employees that has improved both the quality and quantity of completed work. (1997)